EMS Quality Manager
Leading the Quality Management Division within the Dallas Fire-Rescue Office of the Medical Director and the Parkland/BioTel system.
Resume and CV
Education
Thomas Edison State University, Trenton, NJ
Bachelor of Science in Business Administration
3.94 GPA
Honors: Sigma Alpha Tau
2019
International ALERT Academy, Big Sandy, TX
Certifications in EMS/Paramedic, Firefighter, Technical Rescue
2007
Work Experience
June 2023 – Present
March 2023 – June 2023
Paramedic
Worked as a paramedic on a busy urban /suburban ambulance in a progressive EMS system. I will forever be grateful for this chance to get back to my roots and rekindle my passion for providing excellent patient care.
March 2021 – December 2022
Director — Compliance, Quality, and Education
System-level focus on improving operational efficiency, quality, and compliance with accreditation standards and regulatory requirements. Key responsibilities included leading an organizational policy overhaul, developing data pipelines and dashboards to streamline billing and reduce documentation errors, and leading our accredited education program.
June 2019 – March 2021
Clinical Director
Executive-level leadership role responsible for education and quality of patient care in a large 911 EMS system with critical care transfer and fixed-wing flight programs. Key accomplishments included building a quality management program and team from the ground up, growing the education team, using data analytics to improve education program performance and results, and designing dashboards and data visualization for improving quality of care.
2016 – 2019
Senior Clinical Supervisor
Responsible for quality management program, employee continuing education, and accredited education programs. Key accomplishments included applying data analytics to improve hiring processes, answer questions about deployment of life-saving treatments, and guide organizational decision-making. Introduced high-quality audio/video production capability, built interactive online coursework, and launched a podcast. Also conducted and contributed to clinical research.
2014 – 2019
Clinical Specialist
Coordinated quality assurance/quality improvement programs and taught continuing education courses. My key responsibilities included developing and deploying analytics reports using SQL, Crystal REports, R, and Tableau. I was also the project manager for a major Electronic Health Records software transition and developed a new 350+ page clinical operating guidelines policy manual.
Professional Certifications
- National Registry Paramedic
- Texas DSHS Licensed Paramedic
- Texas DSHS Advanced Course Coordinator
- NAEMSE Level 1 and Level 2 Educator
- American Heart Association Instructor: ACLS-EP, ACLS, BLS/CPR
- National Association of EMTs Instructor: AMLS, PHTLS
- PEPP Course Coordinator
- ECSI Course Coordinator
- IPMBA EMS Cyclist Instructor, Bicycle Rapid Response Team
- Advanced Trauma Life Support (ATLS) audit
- FEMA ICS/NIMS 100, 200, 300, 400, 700, and 800
- Texas EMTF: Ambulance Strike Team Leader, Ambulance Staging Manager, Medical Incident Support Team
- Texas TCFP Firefighter lapsed
- IBSC Flight Paramedic – Certified (FP-C) lapsed